Support – Ultimate Gym Champion (UGC)

We’re here to help!If you experience any issues, need assistance with your account, or have questions about the app, please reach out to our support team using the options below.

🛠 Common Issues and Quick Fixes

Before contacting us, try the following quick steps that solve most common issues:

  1. Restart the app – Close and reopen UGC to refresh your session.
  2. Update the app – Ensure you’re using the latest version from the App Store.
  3. Check your connection – A stable internet connection is required for logging in and syncing your data.
  4. Re-login – Log out and back in using Apple or Google to refresh your profile.
  5. Clear cache / reinstall – If the problem persists, uninstall and reinstall the app.

If these steps don’t resolve the issue, we’d love to help you directly.

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📩 Contact Support

You can reach our team at:
Email: support@ultimategymchampion.com
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Please include the following details in your message (if possible):

  • Your name and email address
  • Device type (iPhone, iPad, etc.)
  • App version (found in the app settings)
  • A brief description of the issue
  • Screenshots or screen recordings (if relevant)

We typically respond within 1–2 business days.

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💬 Feedback and Feature Requests

Have ideas for improving UGC?
We love hearing from our users! Send your feedback or feature suggestions to:
feedback@ultimategymchampion.com

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🔐 Account and Data Requests

For account deletion, data export, or privacy inquiries, please email:
support@ultimategymchampion.com

Make sure to send the request from the same email address linked to your account for verification purposes.

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🕘 Support Hours

Our team is available:
Monday – Friday
9:00 AM – 5:00 PM (AEST)

We’ll get back to you as soon as possible outside these hours.

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